Shipping policy

Thank you for purchasing from Lara Tanya KOSOVIC. As a dedicated Australian online store focusing on fresh food, organic groceries and farm produce, we adhere to strict operational and logistics standards. We strive to process every order meticulously, adopt professional fresh-keeping packaging solutions, and ensure all products are delivered safely and efficiently to meet customers’ expectations for fresh and high-quality ingredients.

1. Order Processing Time

After your order is successfully confirmed and verified, our team will complete product inspection, fresh-keeping packaging and warehouse dispatching preparation within 1 to 5 business days. Order processing work is suspended on weekends and Australian statutory public holidays. During peak shopping cycles, large-scale order batches or unexpected operational surges, the standard processing period may be moderately prolonged. We will deliver real-time email notifications to customers once obvious order delays occur to ensure full transparency of order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated based on comprehensive factors including product type, actual weight, packaging size and delivery region. The final shipping cost will be fully displayed and confirmed on the checkout page before payment. Our standard shipping delivery cycle covers 7 to 14 business days after the order leaves our warehouse. All estimated delivery durations are for reference only and are not guaranteed. Actual delivery time may fluctuate due to logistics carrier scheduling issues, cross-border customs clearance progress, extreme weather, regional logistics restrictions and holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your order is picked up and dispatched by our official logistics partner, you will receive an automatic shipment confirmation email, which contains your exclusive order tracking number and official tracking query channels. Logistics trajectory information will be gradually updated and available for inquiry within 24 to 48 hours after dispatch. You can check the real-time transit and delivery status of your order throughout the whole logistics process until the parcel is successfully delivered.

4. Incorrect Address Disclaimer

Customers are solely responsible for providing accurate, complete and valid recipient names, contact numbers and detailed shipping addresses during order placement. Lara Tanya KOSOVIC will not undertake any liability for delivery failure, wrong delivery, parcel return or product loss caused by incorrect, incomplete or unrecognizable address information provided by customers. If the parcel is returned or rerouted due to customer address errors, relevant reshipping and logistics expenses will be borne by the customer.

5. Lost or Damaged Packages

Considering the perishable characteristics of fresh products, we highly recommend that customers check the integrity of the outer package and product condition immediately after receiving the parcel. If you find your package is missing during transportation, please contact our customer service team and provide valid order proof within 3 days of the scheduled delivery date. For damaged packaging, product breakage or fresh product deterioration upon receipt, please submit a service ticket within 24 hours after delivery, with clear photos or videos of the overall package and defective products attached. Our professional team will verify the case quickly and provide a proper resolution plan as soon as possible.

6. Product Care and Usage Notice

All products sold by our store are fresh food and daily grocery commodities with unique shelf life and preservation standards. Each product is attached with professional storage and maintenance guidelines. Customers need to follow the specified preservation methods such as low-temperature refrigeration, freezing storage or sealed room-temperature storage to maintain product freshness and edible quality. We will not be responsible for product spoilage, quality degradation or waste caused by improper preservation, overdue consumption, incorrect storage environment or human damage after the completion of delivery.

7. International Shipping and Customs Notice

For all international cross-border orders, local customs authorities of the destination country may impose import tariffs, customs clearance fees and other statutory administrative charges in accordance with local trade policies. All related additional fees are not included in the product price and logistics fees, and shall be independently borne by the receiving customer. We will complete standard commodity declaration procedures in strict accordance with international logistics specifications, but we are not responsible for parcel detention, clearance delays, return or confiscation caused by local customs policy adjustments and customer declaration problems.

8. Contact Information

If you have any consultation, questions or suggestions about this Shipping Policy and your order logistics services, please feel free to contact us through our official service channels:
Trade Name: Lara Tanya KOSOVIC
Phone Number: +61 452703918
Email: service@tanyanatural.shop
Physical Address: 9A Urunga Pl, Bossley Park NSW 2176, Australia